As a Building Manager for FBL Financial Group, I have had the pleasure of procuring the services of Image Flooring for our approximate 17,000 SY carpet tile take up and install. My design team provided the design and specified Interface as the carpet manufacturer. We specified a furniture lift and glue less installation using Interface’s tactile technology. We also specified for all take up of the existing Collins Aikman carpet to be recycled. Image Flooring led by Jennifer Talley ran the project from that point forward.
Overall the service provided by Image Flooring was truly a delight especially considering the scope of the project. Our previous carpet tile was over 20 years old and had been installed incorrectly with basically too much adhesive making the take up process labor intensive. Our systems furniture which was lifted with minimal damage or problems is Herman Miller. This was my first experience with the process of lifting a section of largely grouped cubicles, which I now highly recommend to limit business disruption. Any challenges and difficulties were handled with the utmost of professionalism including their installers. All of their staff was courteous and professional in their interaction with our employees and customers. Each and all phases of the project were well planned and coordinated with great execution. In summary, I would like to take this opportunity to recommend Image Flooring for any of your flooring needs. Two years later our carpet looks like new and has drawn a lot of positive attention thanks to the professional installation. Jim Wilkinson and Image Flooring will stand behind their Service and in my professional opinion went above and beyond my specifications. It was encouraging to be involved with a project that was completed ahead of schedule, within budget, and with really only positive impact on our customers. I would be happy to discuss any of the specifics with you should you have questions or concerns regarding our carpet project with Image Flooring.
Craig J. Cline | Building Manager